RE: Formal Complaint

Hi Kiss Staff, I’m reaching out regarding a recent purchase from your establishment. My dear friend Ptolemaea thoughtfully gifted me a White Puffle, and as I understand it, a complaint may have already been issued. I would simply like to follow up, as there seems to be an… unfortunate oversight. It appears your staff may not be fully trained in basic customer satisfaction. While I appreciate the sentiment behind the gift, I am troubled by the fact that the Puffle does not even fit in my hand. I am struggling to properly admire it. I kindly request that you rectify this situation. I expect either: A Puffle that is appropriately sized and worthy of admiration, or A refund or compensatory gift delivered directly to my inbox as an apology for this tragedy. I trust you will handle this promptly. I look forward to your response. Thank you, A dissatisfied Puffle recipient